terms & conditions

REFUNDS & RETURNS

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Based on the Consumer Guarantees Act, by law we dont have to exchange or refund an item if you change your mind, however since we are pretty nice, just drop us an email and we can see how we can help. If you need to exchange sizes etc, same thing- just let us know and we can see what we can sort out. Also we honour your rights under the Consumer Guarantees Act so it if there is a fault with the item, then please contact us and we will endeavour to rectify the problem.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. All refunds will be processed into the exact account you purchased with.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at rakichsupplyco@gmail.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at rakichsupplyco@gmail.com and send your item to: 13 Pyrite Street, Massey, Auckland 0614, New Zealand.

To return your product, you should mail your product to: 13 Pyrite Street, Massey, Auckland 0614, New Zealand.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

 SHIPPING RATES

-All prices show in USD

New Zealand                                                                   

Australia - Tracked Shipping - $20.00                                                                               Purchases over USD $150- Free shipping.

 

Rest of world - $30.00                                                                                                          Purchases over USD $150- Free shipping.

 

All orders placed before 2pm NZST will be shipped same day.

All orders placed after 2pm NZST will be shipped the day following.

All New Zealand orders are Couriered with Courier Post.

All International orders are Couriered with Post haste

 

All Packages are tracked and traced, we hold no responsibility for lost packages or failed deliveries to the address of the recipient. A tracking number is issued to every customer with purchase. Please allow 2-6 Working days from when the parcel was dispatched (international orders) This does not include time for customs.

Custom Tax: Rakich Supply Co has no control over any custom taxes that could be be applied to your package when it reaches your destination. If there are any charges that may occur to your parcel on arrival - this is responsible by the customer. Rakich Ltd does not hold any responsibility for this.


TRACKING NUMBERS: You will receive a tracking number prior to your parcel being sent out. Once the parcel is sent and you have received your tracking number the parcel is your responsibility.

YOUR PRIVACY IS IMPORTANT TO RAKICH SUPPLY CO

Rakich Supply Co is totally committed to protecting the privacy of our site visitors and customers, we fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about my customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.

YOUR CONSENT

We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.

COMMUNICATION & MARKETING

If you have made a purchase from my store we may occasionally update you on our latest products, news and special offers via e-mail. All Rakich Supply Co customers have the option to opt-out of receiving marketing communications from me and/or selected third parties. If you do not wish to continue to receive marketing from us and/or selected third parties on checkout.

COOKIES

A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with Rakich Supply Co then your computer will store an identifying cookie which will save you time each time you re-visit www.rakichsupplyco.com, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.


THIRD PARTY SITES

The Rakich Supply Co site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

CHECKING YOUR DETAILS

If you wish to verify the details you have submitted to Rakich Supply Co you may do so by contacting us via the e-mail address given below. Our security procedures mean that We may request proof of identity before We reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. we would strongly recommend that you do not use the browser's password memory function as that would permit other people using your terminal to access your personal information.

CONTACTING US

We are always pleased to hear from our customers. I am always grateful for any time you spend providing me with the knowledge we need to ensure our customers are completely satisfied - We want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact customer support, who will be delighted to answer any questions you may have.

Email: support@josefrakichfitness.com